Refund Policy

(Point 6 of the General Conditions of Sale)

6.1 After returning the products, the Seller will carry out the necessary checks relating to their conformity with the conditions and terms indicated in paragraph 5 for the exercise of the right of withdrawal, or with your declarations of non-conformity of the product, as indicated in points 1 ), 2), 3) and 5) of the Return Form. In the event that the checks are concluded positively, the Seller will send you, via email, the relevant confirmation of acceptance of the returned products.

In the event that the checks are not concluded positively, the Seller will inform you, via e-mail, of the found existence of a decrease in value of the returned products, resulting from your failure to comply with the conditions referred to in letters b) , c), d), e), f) of the previous paragraph 5.7 relating to the exercise of the right of withdrawal, or the non-existence of the reasons declared in points 1), 2), 3) and 5) of the Return Form . At the same time, the Seller will also inform you of the amount that will be deducted from the sums paid by you for the purchase of the returned products, which may even be equal to 100%; without prejudice, alternatively, to the possibility of regaining, at your expense, the products in the state in which they were returned to the Seller, in accordance with the provisions of paragraph 5.10 of the General Conditions of Sale [link]

In the event that you wish to exercise the right of withdrawal provided for by art. 52 of the Consumer Code and return an item on which you have applied the discount code, once you have verified compliance with the conditions referred to in paragraph 5. Right of Withdrawal in all its paragraphs, letters and points, you will be refunded the difference in cost that you paid for the purchase of the item, net of the discount applied.

6.2 Whatever payment method you use, the refund, in full or in part, is activated by the Seller as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right. of withdrawal, after verifying the correct execution of your right of withdrawal and verification of the returned products, or in the shortest possible time if the return is due to one of the reasons referred to in points 1), 2) 3) and 5) of the Return Form Made.

6.3 The Seller carries out the refund using the same payment method used by you for the purchase of the returned products, unless you have expressly agreed with the Seller on the use of a different payment method and provided that you do not have to pay any additional cost as a consequence of the reimbursement. If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the reimbursement of the sums, in the event of exercise of the right of withdrawal, will be carried out by the Seller, in in any case, towards the person who made the payment.

6.4 The Seller indicates the DHL courier ( https://www.dhl.com ) as the courier for returning the products. Only via DHL will you be able to return the products to the Seller, without personally paying the necessary expenses. This method applies in all cases that may determine the return (points 1) to 5) of the Return Form .

This method in fact allows the Seller to pay directly, on your behalf, the costs of returning the purchased products, freeing you from any obligation to pay towards the courier. This method also allows you to check, at any time, where each package is located. If you choose this formula, you will be sent via email the waybill to apply to the package and the instructions for delivery to the courier.