Legal notice

For your convenience, we have provided a translation of this page. This translation is for informational purposes only, and the definitive version of this page is the Italian version.

RIGHT OF WITHDRAWAL

Right of Withdrawal

If you are a consumer, or, according to the meaning provided by Legislative Decree 206 of 2005 – the so-called Consumer Code, “a natural person who acts for purposes not related to his/her commercial, entrepreneurial or professional activity, if any, you can exercise your right to withdraw from the contract within 14 days from the date on which you receive the order.

You do not owe us any explanation as to the reasons, but there are some conditions that you must respect. Exercising your right will not have any cost for you, except for the return shipping costs.

We report below point 5. of the General Conditions of Sale

5. Right of Withdrawal (valid only for the "consumer")
5.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on the Site.

5.2 To withdraw from the contract you can use the Return Form (compliant with the standard form pursuant to art. 49, paragraph 4 of the Consumer Code) that you can find here [link] to fill in and send by email to info@bonjourlavie.it, or draft and send to the Seller another explicit declaration of your decision to withdraw from the contract. We will send you by email the confirmation of receipt of your communication of intent to exercise your right of withdrawal, whatever form you decide to use. The burden of proving the correct and timely exercise of the right of withdrawal will fall on you.

5.3 Once you have exercised the right to withdraw from the contract, you must return, at your expense, the products to the Seller, handing them over to the courier for shipment within fourteen (14) days from when you communicated to the Seller your decision to withdraw from the contract.

5.4 The only costs you will have to bear are those for returning the products purchased, unless the Seller has expressly exempted you from such costs at the time of purchase (not to be confused with any reduction or total discount on shipping costs on the order placed) and on the further condition that you use the courier indicated by the Seller.

5.5 If you decide to use the courier indicated by the Seller, you will not have to personally pay the costs, at your expense, of returning the purchased products. The payment of the costs of returning the purchased products will be made, on your behalf, directly by the Seller, who will therefore release you from any obligation to pay to the courier. In fact, for the payment of the return, the Seller will withhold from the refund a lump sum equal to the standard shipping cost of the purchased products. Furthermore, from the moment of returning the purchased products to the courier indicated by the Seller, the Seller exempts you from any liability in the event of loss, it remains your responsibility to package them with the care and methods necessary to prevent any damage resulting from normal transport conditions.

5.6 If you decide to use a shipping method other than that indicated by the Seller, you will instead have to personally pay the costs, entirely at your expense, of returning the purchased products. In this case, you will be responsible for any loss or damage to the products during transport, which is due to your negligent choice of carrier and/or shipping methods.

5.7 The Right of Withdrawal - in addition to compliance with the terms and methods described in the previous points 5.1, 5.2, 5.3 and 5.4 - is considered validly exercised if the following conditions are also fully respected:

the Return Form sent by email to info@bonjourlavie.it must be filled out in its entirety and sent to the Seller within fourteen (14) days of receiving the products; Alternatively, you can choose another form of explicit declaration of your decision to withdraw from the contract. In this case, we remind you to indicate the order number, the date of the order and the date of receipt of the order, your name and surname, your complete address (your signature if you use a paper medium), the date on which you send the communication (or if you use an electronic medium, the one highlighted by the medium you use will be valid)
the products must not have been opened, used, or tampered with in any way;
the seal affixed to the packaging of the product, which is an integral part of the good itself, must not have been removed, damaged or tampered with in any way;
the products must be returned in their original packaging, the packaging must be sealed as originally; if you want to return a kit, you must return all the items that compose it;
the returned products must be delivered to the courier within fourteen (14) days from when you communicated to the Seller your decision to withdraw from the contract;
the products must not be damaged.
In the case of promotional sales/offers that require, for access to the promotion/offer, a purchase of combined products, you can exercise the right of withdrawal only by returning all the products purchased, unless otherwise agreed with the Seller
5.8 If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 5, the Seller will refund any sums already collected for the purchase of the products according to the methods and terms provided.

5.9 The sums will be refunded to you as quickly as possible and, in any case, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures, once the correct execution of the terms and conditions indicated above has been verified, as indicated in paragraph 5.7.

5.10 If the terms and conditions for exercising your right of withdrawal, as per the previous paragraph 7, are not respected, you will not be entitled to a refund of the sums already paid to the Seller. Within 14 days of sending the email with which you will be notified of the non-acceptance of the return, you can choose to get back, at your own expense, the products in the state in which they were returned to the Seller, by notifying the Seller himself, according to the methods that will be indicated to you. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase. If the conditions set out in letters b), c), d), f), g) of the previous paragraph 5.7 are not respected, you will not be entitled to a full refund of the sums already paid to the Seller. In fact, you will be responsible for the decrease in value of the returned products (which may also be total pursuant to art. 59 of Legislative Decree 206 of 2005 and subsequent amendments), resulting from use other than that authorised by the Seller for the purpose of allowing you to ascertain the nature, characteristics and functioning of the products themselves. In this case, the corresponding decrease in the value of the products will be deducted from the expected refund of the sums paid by you to the Seller for the purchase of the returned products, as specifically communicated to you by email by the Seller. Within 14 days of sending the email with which you will be notified of the amount deducted from the refund, you may choose to obtain, at your own expense, the products in the state in which they were returned to the Seller, by notifying the Seller, according to the methods that will be indicated to you. Otherwise, the Seller may retain the products and an amount corresponding to the percentage deducted from the refund, which, in the event of opening, use, or tampering with the seal, or damage (letters b, c, d, f of paragraph 5.7) will be equal to the full value.

For any further information, read the General Conditions of Sale and the Shipping and Returns page