Refund policy

For your convenience, we have provided a translation of this page. This translation is for informational purposes only, and the definitive version of this page is the Italian version.

(Point 6 of the General Conditions of Sale)

6.1 After the return of the products, the Seller will carry out the necessary checks relating to their conformity to the conditions and terms indicated in paragraph 5 for the exercise of the right of withdrawal, or to your declarations of non-conformity of the product, as indicated in points 1), 2), 3) and 5) of the Return Form. In the event that the checks are concluded positively, the Seller will send you, via email, the relevant confirmation of acceptance of the returned products.

In the event that the checks are not concluded positively, the Seller will notify you, via email, of the found existence of a decrease in value of the returned products, resulting from your failure to comply with the conditions set out in letters b), c), d), e), f) of the previous paragraph 5.7 relating to the exercise of the right of withdrawal, or the non-existence of the reasons declared in points 1), 2), 3) and 5) of the Return Form. At the same time, the Seller will also inform you of the amount that will be deducted from the sums paid by you for the purchase of the returned products, which may also be equal to 100%; without prejudice, alternatively, to the possibility of re-obtaining, at your expense, the products in the state in which they were returned to the Seller, as provided for in paragraph 5.10 of the General Conditions of Sale [link]

In the event that you wish to exercise the right of withdrawal provided for by art. 52 of the Consumer Code and return an item on which you have applied the discount code, once compliance with the conditions set out in paragraph 5. Right of Withdrawal in all its paragraphs, letters and points has been ascertained, you will be reimbursed the difference in expenditure that you incurred for the purchase of the item, net of the discount applied.

6.2 Regardless of the payment method used by you, the refund, whether full or partial, is activated by the Seller as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, after checking the correct execution of your right of withdrawal and checking the returned products, or as quickly as possible if the return is due to one of the reasons set out in points 1), 2) 3) and 5) of the Return Form.

6.3 The Seller carries out the refund using the same means of payment used by you for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different means of payment and on condition that you do not have to bear any additional costs as a consequence of the refund. If there is no correspondence between the recipient of the products indicated in the order form and the person who made the payment of the sums due for their purchase, the refund of the sums, in the event of exercising the right of withdrawal, will be carried out by the Seller, in any case, towards the person who made the payment.

6.4 The Seller indicates the DHL courier (https://www.dhl.com) as the courier for the return of the products. Only through DHL will you be able to return the products to the Seller, without having to pay the necessary costs yourself. This method applies in all cases that may determine the return (points 1) to 5) of the Return Form.

This method in fact allows the Seller to directly pay, on your behalf, the costs of returning the purchased products, freeing you from any obligation to pay to the courier. This method also allows you to check, at any time, where each package is located. If you choose this formula, you will be sent by email the waybill to attach to the package and the instructions for delivery to the courier.